1、接口描述

功能说明： 通过此接口可以获取指定通话的详细信息 请求地址： https://open-api.soboten.com/apiOpen/v1/callRecord/callDetail?callRecordId=CALL_RECORD_ID 请求方法： GET

2、请求头

请求头参数获取详见权限认证

参数名	类型	是否必填	描述
appkey	String	是	ISV账号信息里获取
timestamp	Long	是	生成验签字段时使用的时间戳
signature	String	是	验签字段，获取方法详见权限认证

3、输入参数

参数名	类型	是否必须	描述	示例
callRecordId	Long	是	通话记录id	1164305750

4、输出参数

参数名	类型	描述	示例
code	Integer	响应码	200
data	Object
+callDetailList	List	对话内容	[{ "text": "喂，您好, ...我可以给您介绍一下吗？", "type": "ROBOT", "callDetailId": 1 }, { "text": "嗯", "type": "PERSON", "callDetailId": 2 }]
+callRecordId	Long	通话记录id	1164305750
+robotCallJobId	Long	任务id	30816
+fullAudioUrl	String	完整音频地址	https://ai-call-platform-daily.oss-cn-hangzhou.aliyuncs.com/DialogueRecording/TenantId1/Call JobId17/YKUYXGLL_TaskId_1305098/early_media.wav
+customerAudioUrl	String	客户音频地址	https://ai-call-platform-daily.oss-cn-hangzhou.aliyuncs.com/DialogueRecording/TenantId1/Call JobId17/YKUYXGLL_TaskId_1305098/early_media.wav
+startTime	String	开始拨打时间	2018-10-02T16:54:08
+endTime	String	结束拨打时间	2018-10-02T16:54:08
+chatDuration	Integer	通话时长	0
+chatRound	Integer	通话轮次	0
+resultStatus	String	通话结果，详见枚举类型说明中的通话结果枚举	VACANT_NUMBER
+intentLevelName	String	意向标签名称	一般
+realIntentLevelName	String	人工意向标签名称	一般
+intentLevelTagId	Long	意向分类标签id	0
+dialogFlowId	Long	话术id	1758
+intentLevelCode	Integer	ai意向分类code	2
+realIntentLevelCode	Integer	真实意向分类code	2
+customerConcern	List	客户关注点	["价格", "位置"]
+analysisBasis	String	意向规则判断原因说明	"空号"
+attributes	List	客户属性	[“有钱”]
+calledPhoneNumber	String	被叫号码	150****8665
+customerPersonGender	String	性别	FEMALE
+recognizeGender	String	语音识别性别	FEMALE
+customerPersonName	String	客户名称	章三
+emotion	String	情绪	HAPPY
+transferPhoneNumber	String	转人工号码
+transferTime	String	转人工时间
+transferType	String	转人工状态	NO_TRANSFER
+callRecordType	String	通话类型	NORMAL
+callRecordTagIds	List	通话标签id	[1]
+callRecordTagNames	List	通话标签名称	["优质"]
+customerPerson	Object	客户信息	.
++properties	Map	自定义变量	{ "欠款金额": "10.13", "最后还款日期": "2018年10月3日" }
++customerTagIds	List	客户标签id	[1]
++customerTagNames	List	客户标签名称	["优质"]
+extraInfo	Map >	通话过程中收集的动态变量	{ "是否上交工资卡":["是"], "是否介绍基本情况": ["否"], "是否向同事介绍": ["是"] }
+ringDuration	long	振铃时长（单位s）	10
requestId	String	请求Id	PSVILAEB
resultMsg	String	响应说明	执行成功
host	String	业务主机名	prod-web-7
errorStackTrace	String	异常堆栈	null

5、示例

输出示例：

{
  "code": 200,
  "data": {
    "callRecordId": 1,
    "attributes": [],
    "customerAudioUrl": null,
    "startTime": "2018-10-02T16:54:08",
    "endTime": "2018-10-02T16:54:08",
    "chatRound": 0,
    "chatDuration": 0,
    "callRecordType": "NORMAL",
    "calledPhoneNumber": "150****8665",
    "customerPersonGender": "FEMALE",
    "customerPersonName": "",
    "dialogFlowId": 1758,
    "emotion": "HAPPY",
    "recognizeGender": "FEMALE",
    "transferPhoneNumber": null,
    "transferTime": null,
    "transferType": "NO_TRANSFER",
    "customerPerson": {
      	    "alternatePhoneNumbers": [],
            "areaCode": null,
            "assignTime": "2021-07-02 16:22:29",
            "attributes": [],
            "createTime": "2021-07-02 16:22:29",
            "createUserId": 801,
            "customerGroupId": null,
            "customerGroupName": null,
            "customerLevel": "UNKNOWN",
            "customerPersonId": 19038537,
            "extraInfo": null,
            "followStatus": 0,
            "followStatusName": "线索",
            "followUserId": 2051,
            "followUserName": null,
            "gender": "FEMALE",
            "inWhiteList": false,
            "lastChatDuration": 59,
            "lastDialStatus": "ANSWERED",
            "lastEmotion": "UNKNOWN",
            "lastFollowTime": "2021-07-02 16:22:15",
            "lastIntentLevel": "D",
            "lastIntentLevelCode": 3,
            "lastIntentLevelTagId": 0,
            "lastRobotCallJobId": 9915,
            "lastStartTime": "2021-10-26 13:44:39",
            "manualFollowStatus": false,
            "name": "",
            "phoneNumber": "150****8665",
            "properties": {},
            "publicTime": "2021-07-02 16:22:29",
            "source": null,
            "updateTime": "2021-07-02 16:22:29",
	    "customerTagIds":[1],
	    "customerTagNames":["优质"]
    },
    "resultStatus": "VACANT_NUMBER",
    "intentLevelName":"一般",
    "realIntentLevelName":"一般",
    "intentLevelTagId":0,
    "intentLevelCode":2,
    "realIntentLevelCode":2,
    "customerConcern": ["价格", "位置"],
    "extraInfo": {
        "是否上交工资卡": [
                "是"
        ],
        "是否介绍基本情况": [
                "否"
        ],
        "是否向同事介绍": [
                "是"
        ]
    },
    "fullAudioUrl": "https://ai-call-platform-daily.oss-cn-hangzhou.aliyuncs.com/DialogueRecording/TenantId1/CallJobId17/YKUYXGLL_TaskId_1305098/early_media.wav",
    "analysisBasis": "空号",
    "callRecordTagIds":[1],
    "callRecordTagNames":["优质"],
    "callDetailList": [{
        "text": "喂，您好, （停顿2s），您好，想问下您位于江北纬七路隧道附近，均价17000的高端商业综合体，我可以给您介绍一下吗？",
        "type": "ROBOT",
        "callDetailId": 1
      },
      {
        "text": "嗯",
        "type": "PERSON",
        "callDetailId": 2
      }
    ],
    "ringDuration": 10,
    "robotCallJobId": 29
  },
  "requestId": "PSVILAEB",
  "resultMsg": "执行成功",
  "errorStackTrace": null
 }